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CONTACT US
Human Touch
Corporate Headquarters
3030 Walnut Ave.
Long Beach, CA 90807, USA
Phone: (800)-742-5493
Fax: (562)-426-9690
Customer Service:
(800)-355-2762
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Employment Opportunities
Human Touch is an equal opportunity employer. Due to the high volume of response, we are only able to respond to candidates of interest. A comprehensive background check and proof of eligibility to work in the US are requirements of our hiring process.
If you are interested in joining our team of hard-working bright minds, you may forward your resume and cover letter referencing the job title to: ourjobs2007@yahoo.com. No phone calls, please.
Current Openings
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Production Engineer
Description of Principal Responsibilities:
Maintain Engineering Documentation
(1) Configuration Matrix:
• Develop / Document measurement standards
Measure product to an acceptable degree of accuracy
Maintain the on-line matrix
(2) Engineering Web
• Create and link HTML pages as required to document products
o Software Used: MS Word, Photoshop, Adobe Acrobat
(3) Engineering Documentation Library
• Maintain specific Engineering Documentation files to establish ease of access and revision control.
(4) General
• Distribution of any and all of the above to internal customers and suppliers.
Assist with New Product projects
• Verify and Document new product features
• Modify prototypes as required
• Assist in new product testing
• Assist in the review of Manuals for technical accuracy.
• Assist in the development of product packaging.
Sales Support
• Travel as required to trade shows as technical support for Sales.
o Help set up and tear down displays
o Coordinate shipment of products to and from shows
o Assist Sales team as required on special projects.
Part Number Issuance
• Maintain the part number database. (Excel)
• Issue part numbers and UPC data as required to support all products
General
• Assist in managing large scale product rework (recalls)
• Assist in developing and building equipment / prototypes
• Help locate and obtain tools and materials for the Engineering lab.
Education Level:
Some college education preferred.
Years Experience:
1-2 yrs experience preferred.
Additional Requirements:
Salary:
DOE
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Customer Service Representative
Description of Principal Responsibilities:
• Answer customer inquiries, provide product warranty info, diagnose product failures, schedule field repairs/returns.
• Position inferfaces with retail and end-level customers resolving problems, developing and maintaining positive customer relations, using judgement to resolve customer order-related problems, and suggesting and assiting in the implementation of process improvments to enhance quality of service, increase efficiency and/or reduce costs.
• Handle all in-bound support calls as well as extended warranty sales and processing.
• Present a consistent, pleasant and service-oriented image to customers.
Education Level:
Some college education preferred.
Years Experience:
1 to 2 years call center experience
Additional Requirements:
• Requires good interpersonal skills and comfort with heavy telephone work.
• Must be able to work with minimal supervision and display good judgement in resolving problems.
• Requires demonstrated PC skills and fast, accurate data entry skills.
• MS Office experience required.
• Must present consistent, pleasant and service-oriented image to customers.
• Must have strong customer focus, be able to handle stress and work with minimal supervision, work within a team, multi-task.
• Ability to multi-task and resourcefulness in researching solutions (looking up information from all sources: database, literature and other company representatives).
• Excellent customer service skills and maintain a high degree of knowledge of the company's products and services.
• Attendance/punctuality are key; must be at work consistently and on time and must ensure work responsibilities are covered when absent.
Salary:
DOE
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